Returns policy

Online store "Dwarves from the Vistula River" (hereinafter referred to as "Shop") available at the following address krasnoludyznadwisly.com, is conducted by Zuza Pietrzak- Sadowska (hereinafter referred to as "Seller"), conducting business under the name: "Zuza Pietrzak- Sadowska Krasnoludy znad Wisły" with registered office located at: Wilków nad Wisłą 20, 05-155 Leoncin (hereinafter referred to as the "Seller's address" ) , registered in the CEIDG, having NIP number 1131646789, Regon 147054393, e-mail address krasnoludyznadwisly@gmail.com, phone: 0048 512 233 235.

Before making a return, please read the details of our Terms and Conditions, from which the following provisions are taken:

Withdrawal from the contract

We inform you that you have the right to withdraw from this contract within 14 days without giving any reason.

The deadline for withdrawal from the contract expires after 14 days from the day on which you took possession of the item (purchased goods) or on which a third party other than the carrier and indicated by you took possession of the item, and in the case of the purchase of multiple items delivered separately in one order from the day on which you took possession of the last item or on which a third party other than the carrier and indicated by you took possession of the last item.

In order to exercise your right of withdrawal, you must inform the Seller, in writing, of your decision to withdraw from this contract by an unequivocal statement, sent to the address: Zuza Pietrzak - Sadowska, Wilków nad Wisłą 20; 05-155 Leoncin or to the email address: krasnoludyznadwisly@gmail.com.

You can use the model withdrawal form, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal from the contract

In the event of withdrawal from the contract, we will return to you all payments received from you, including the costs of delivery of the items, immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right to withdraw from this contract. We will refund your payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund.

However, we would like to inform you that according to Art. 33 of the Law on Consumer Rights of May 30, 2014. If the buyer has chosen a method of delivery other than the cheapest ordinary method of delivery offered by the Seller, the Seller is not obliged to reimburse the buyer for any additional costs incurred by the buyer. They inform you that the additional costs will not be reimbursed to you. In addition, according to Art. 34 par. 2 of the above. Law, the buyer shall bear the direct costs of returning the item, unless the seller agreed to bear them or did not inform the buyer of the need to bear these costs.

Please send back or give the item to us at the following address: Zuza Pietrzak - Sadowska, Wilków nad Wisłą 20; 05-155 Leoncin, immediately and in any case no later than 14 days from the day on which you informed us of your withdrawal from the contract. The deadline is met if you send the item back before the expiration of the 14-day period. Please be advised that you will have to bear the direct costs of returning the item.

We may withhold reimbursement until you receive the item or until you provide us with proof of return, whichever event occurs first.

We would like to inform you that you are responsible for any diminution in the value of the item resulting from using it in a manner other than necessary to ascertain the nature, characteristics and functioning of the item.

Appendix 2

MODEL FORM FOR WITHDRAWAL FROM CONTRACT (this form should be completed and returned only if you wish to withdraw from the contract)

Place, date

.................................................

Name of the buyer

.................................................

Address of residence

............................................

Zuza Pietrzak-Sadowska

Wilkow nad Wisłą 20

05-155 Leoncin

Phone no: 512 233 235

e-mail: krasnoludyznadwisly@gmail.com,

Statement

about withdrawal from a distance contract

- I/We(*) hereby inform(*) of my/our(*) withdrawal from the contract of sale of the following items

...........................................................................................................................( name of goods, quantity, date of receipt of goods, order number)

________________

Buyer's signature

(*) Delete as necessary.